Please read our terms and conditions carefully to understand the policies governing your booking and travel experience.

Welcome to ILZA DESTINATIONS. By booking a tour package with us, you agree to the following terms and conditions. Please read them carefully before confirming your booking.

Booking & Payment Policy

• A minimum advance payment is required to confirm your booking.
• The remaining balance must be paid before the start of the trip.
• Payments can be made via bank transfer, UPI, or other approved methods.
• Prices are subject to change based on availability, season, and service providers.

Cancellation & Refund Policy

• Cancellations must be informed in writing via email or WhatsApp.
• Cancellation charges may apply depending on the time of cancellation.
• Refunds (if applicable) will be processed after deducting applicable charges.
• No refunds will be provided for unused services or last-minute cancellations.

Changes & Modifications

• Any changes in itinerary or travel dates are subject to availability.
• Additional charges may apply for modifications.
• ILZA DESTINATIONS reserves the right to make minor changes to the itinerary due to operational or weather conditions.

Travel Documents & Identification

• All travelers must carry valid government-issued ID proof during the trip.
• For Ladakh travel, additional permits may be required, which will be arranged if included in the package.

Accommodation & Transport

• Hotels are provided as per the selected package category.
• In case of unavailability, similar category accommodations will be arranged.
• Transport services are provided as per itinerary and are not at disposal unless specified.

Health & Safety

• Travellers are responsible for their health and fitness during the trip.
• High-altitude destinations like Ladakh may require medical fitness; please consult your doctor if needed.
• ILZA DESTINATIONS is not liable for any health-related issues during the trip.

Weather & Unforeseen Circumstances

• Weather conditions in Kashmir and Ladakh can be unpredictable.
• Delays, route changes, or cancellations due to weather, roadblocks, or government restrictions are beyond our control.
• Any additional expenses arising due to such situations must be borne by the traveler.

Liability

• ILZA DESTINATIONS acts only as a service provider for hotels, transport, and other services.
• We are not responsible for any loss, injury, accident, or damage caused during the trip.
• Any disputes with third-party service providers should be addressed directly.

Personal Belongings

• Travellers are responsible for their personal belongings at all times.
• We are not liable for loss, theft, or damage to personal items.

Code of Conduct

• Travellers are expected to behave responsibly and respect local culture and regulations.
• Any misconduct may result in termination of services without refund.

Force Majeure

• ILZA DESTINATIONS shall not be held responsible for delays or cancellations caused by natural disasters, political unrest, strikes, pandemics, or any other unforeseen events.

Acceptance of Terms

• By booking with ILZA DESTINATIONS, you acknowledge that you have read, understood, and agreed to these terms and conditions.